FAQ: Frequently Asked Questions

How do I get my certificate?

Complete entire course and successfully pass the CEU test at end of course with a 70% or higher score.

Do I have to take the course in one sitting?

No, take your course at your own pace. You can log in and out of your course at anytime.

Can I take my courses on any device?

Yes, our system allows your courses to be taken on a computer, cellphone, and tablet.

What is the target audience of PTWEBUCATION.com's courses?

Physical Therapists and Physical Therapy Assistants

How long do I have to take my course or courses?

You can login and out of your courses within the purchase timeframe. 30 days unlimited access to individual course sales and 1 year for our unlimited package. Other bundles will specify on the their page.

Do I get course materials?

Yes, you will get a course outline which consists of each slide presented throughout course.

What is PTWEBUCATION's return policy?

We have 100% satisfaction guarantee. Refunds will be issued for courses that have not been completed (exam not taken) or for any course that has been rejected by your board of approval (we only offer courses that are approved). If a customer is unable to take a course because of an illness, we will extend the time available to take the course. If the course is no longer available we will provide a full refund or offer another course of the same value.

I purchased a course or bundle and I cannot access it.

When you signed up for your courses you were given a link and log in information (it popped up after payment confirmation) and you were emailed the link and log in information to access your purchase. Be sure to use that link and log in information when accessing your courses. If you try to change your password be sure to clear your cached browser items as your old password is likely stored there.

Is this course approved in my state?

Please check your state specific list before taking a course to ensure it is approved in your state. For example: https://www.ptwebucation.com/tag/texas/.  Also, always check with your state PT practice act as well.  Some states allow courses approved in other states.  

Where is my approval number?

You will find your approval number listed on the bottom of your certificate that you receive upon passing the course.  Always check with your state PT practice act as well.  Some states allow courses approved in other states; therefore, your state may not have a specific course number. 

Is there automatic renewal?

No, it is your choice if you want to renew after your year expires for unlimited access.

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